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How long will it take for my order to ship?

Orders typically take 2-3 weeks to be fulfilled. Please allow additional time during sales events and reference each product's description for any exceptions to this time frame. Additionally, your selected shipping method is only reflective of the estimated transit time once an order is shipped, it does not include the fulfillment period.

My item has suffered from a manufacturing defect. What do I do?

Sholdr.™ strives to uphold the highest quality and stands by that quality. Occasionally manufacturing defects can slip through the process and make it into your hands even with our strict quality control. If this happened to you we want to know about it and do our best to remedy the situation by repairing or replacing the item if deemed a manufacturing defect. Feel free to reach out through our contact page and we will do our best to make sure you are taken care of.

What is your return and exchange policy?

All sales are final. Shipping costs are non-refundable. We accept returns for refund or exchange only on defective or incorrect items. Please contact us at sholdr.limited@gmail.com within 7 days of receiving your defective or incorrect item(s) to be eligible for a refund or exchange. Any requests after the 7 day limit will not be approved. Product must be unworn & unwashed.

My package was lost or stolen. What do I do?

We are not responsible for any lost, stolen, unclaimed or damaged packages. If you entered the wrong shipping address we are not responsible for re-shipping the item. If a package is returned to us you may be asked to purchase postage to re-ship the item. Please contact the mailer (USPS, FedEx, DHL) regarding any lost, stolen, unclaimed or damaged packages. This is typically a time sensitive issue, so as soon as you suspect a missing package, take action. Please note, If you choose a USPS First Class shipping option, there are limited tracking features and we will be unable to initiate a claim if a package is lost.

How do I care for my hoodie/tee?

For hoodies we suggest hand/spot washing if possible. If necessary, wash on a cold cycle with like colors and hang drying to avoid shrinkage. For our everyday tees, wash on a cold cycle and hang to dry. Please keep in mind our tees and hoodies are made up entirely, or primarily, of cotton, which is a natural fiber that shrinks when exposed to heat. Our striped collection tee is made up of 93% Cotton and 7% Spandex, so wash on a cold cycle and hang to dry, or dry on low heat if necessary. Feel free to reach out to us via our contact page with any specific care questions.

How do I know what size I am?

To see our sizing chart, click here.